MEDIATIONThe mediation officer is a professional whose main mission is to prevent and manage conflicts, and ensure a climate of tranquility for users and customers in a variety of environments. Whether in a sports stadium, on public transport, at social landlords' offices or in establishments open to the public (ERP), their role is to establish dialogue, defuse tensions, inform and guide users, and generally improve people's well-being and serenity.
Helping to ease tensions between clubs and their supporters.
Helping to improve relations between passengers, transport operators, local authorities, and defusing conflicts.
Preventing conflicts between students, between students and teachers, or between the school and parents.
Preventing conflicts and promoting social cohesion through dialogue and mutual understanding within communities or neighborhoods.
Resolving conflicts between colleagues, between employees and management, or between business partners.